Here at Out & Out Original, we care about making sure your brand new purchase takes pride of place in its new home. Your home.
We are extremely passionate about the unique products that we offer and are confident that you will love them just as much as we do! As after all, we’ve spent a lot of time travelling the globe the bring unique pieces to your home.
If you are not happy with your new piece of furniture (although we’re positively sure that you will be), any item can be returned for a full refund for any reason within 7 days.
Yes, you heard us right- simply email us or call us on 0344 417 1419 and we will arrange for a courier to come and collect the goods and issue you a refund.
Will I get charged the return delivery fee for returning the item?
We will never deduct delivery return fees as you have a right to return an item which you have changed your mind about, within the 7 days grace period. The only exception being on orders greater than £250 where due to their bulky nature, we must deduct a collection charge of £35.
What if I return an item after 7 working days?
In the event an item is faulty, we will issue you a full refund and arrange for a courier to collect the damaged product within 30 days. Depending on the manufacturing guarantee, we will arrange for a replacement product throughout the guarantee period via the furniture maker. If you change your mind about your purchase after receiving your order but the item is not faulty, simply contact us within seven working days and we will arrange for a courier to come and collect it and issue you a refund.
How long will it take to process my refund?
If your order has not yet been delivered and you wish to cancel it, you will recieve a full refund within 3-5 working days of the date of cancellation. In the event you have already received your items and we have agreed to issue a refund, you will be issued a refund within 3-5 working days from the date your returned order is collected and received at our warehouse.
If you have any questions on or in addition to the above, please Get In Touch via our online form or call the team on 0344 417 1419.
What if I change my mind?
We understand better than anyone that buying online can sometimes be an anxious decision, particularly with a company you may not be familiar with. We are a fully accredited and secure UK based online furniture retailer, our business is registered here in the UK along with our entire management team. If you purchase a product and after receiving it realise it is not what you wanted, you are free to return the item within 7 days by simply emailing us or calling us. The product needs to be in its original condition and a collection fee will be charged, once we have received the item back at our warehouse we will issue the refund. Some items will require you to sign a disclaimer called a "waiver", this "waiver" requires you to inspect the product in detail upon arrival and confirm that you are happy with it, in the event you have signed a waiver you will not be able to return the item if you change your mind afterwards. This does not affect your statutory rights and all items will be covered by our manufacturing guarantee for a minimum of 12 months against manufacturing faults.